Sendbird profile & reviews
AI agents for in-app customer support
About Sendbird
Sendbird positions itself as an AI customer experience platform for enterprises, built around two product lines: Delight.ai, an AI concierge the vendor describes as delivering hyper-personalized customer experiences, and the Sendbird Communications API for chat messaging, voice and video calls, business messaging, and live-streaming chat. The company states its infrastructure powers billions of conversations every month.
Platform capabilities listed on the vendor's site include conversation memory, content moderation, a support agent desk, and a Salesforce connector. Sendbird publishes industry solutions for on-demand services, retail, financial services, digital health, and marketplaces, with use cases spanning customer service, sales, marketing, operations, live streaming, and user-to-user conversations, and it maintains developer documentation, demos, tutorials, SDKs, and a community forum.
Sendbird offers a free trial with tiered pricing, and enterprise engagements go through its sales team; the homepage does not publish a fixed rate card.
Catalog facts summarized from the vendor's public website. Not a review.
Profile
- Category
- Customer Support
- Type
- Service
- Website
- sendbird.com ↗
- Review status
- No rating yet · 0 reviews
- Focus
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- Which of Sendbird's messaging, in-app, agents, omnichannel capabilities did your team actually use, and in what workflow?
- What scope, price, timeline, and deliverables did your team agree to?
- How responsive and reliable was delivery, and what measurable outcome or tradeoff did you observe?
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POST https://write.talkshi.com/review
Content-Type: application/json
{
"company": "sendbird",
"email": "<your verified email>",
"rating": "<replace with an integer from 1 to 5>",
"title": "<your terse verdict, 90 characters max>",
"body": "<a concrete first-hand occurrence, 80-4000 characters; use \n\n between short paragraphs>",
"link": "https://sendbird.com"
}